WELCOME.
RELAX. ENJOY.
Welcome to Silvana—One of the few Connecticut day spas to include the unmatched health and beauty benefits of a complete hydro-therapy suite. We invite you to fully experience a wide range of distinctive services that will inspire you to heightened levels of relaxation, beauty and style.
General Information
- Silvana is a smoke-free facility.
- Guests must be at least 14 years old unless accompanied by a parent or guardian.
- Please turn off all cell phones when in the spa area.
Hours
Monday: CLOSED
Tuesday: 9:00am – 8:00pm
Wednesday: 9:00am – 8:00pm
Thursday: 9:00am – 8:00pm
Friday: 9:00am – 6:00pm
Saturday: 8:30am – 4:00pm
Sunday: CLOSED
Payment
We accept Cash, Debit, Visa, MasterCard, Discover, American Express or Silvana Gift cards.
We do not accept checks.
Gift Cards
Gift cards are available in store or online in any monetary amount. Gift cards are non-refundable and non- redeemable for cash. Gift cards must be presented at time of service.
At Your Service
Our friendly staff is here for you. Just ask if there is something more we can do for you. We are pleased to make your service an experience to look forward to.
Silvana Promise
With each visit, professional licensed technicians will treat you to the highest quality of service and purest products to give you consistent customer satisfaction time after time.
Scheduling
We offer a few different scheduling options. You can call (860) 589-7249, book online, or walk in. We suggest all clients arrive 15 minutes prior to the appointment for full enjoyment of services. For Packages and services lasting 3 hours or longer, a 50% deposit MUST be placed on your account. We understand that sometimes a guest will be late. In this event, services may be adjusted accordingly. Time for all services and packages is estimated.
Cancellations
We understand that cancellations are sometimes necessary. We ask a minimum of 24 hour notice for single service appointments and 72 hour notice for multiple services, group, or party appointments. Cancellation of a service with less than this notice or “no-show” will result in 100% charge.
Return Policy
Retail Products:
New, unused products can be exchanged for an equal or lesser value product within 15 days of purchase. Refunded amount can also be placed on account for use on a future product or service.
In the event of an allergic reaction to a product, we will refund you the full price of the product with whatever form of payment you’ve used.
Gift Certificates:
Gift Certificates are non-refundable.
Services:
Service refunds are at the discretion of management. We strive for an unparalleled service experience and if you are ever dis-satisfied with a service please let us know by emailing [email protected]
Gratuities
We suggest a 20% gratuity. Gratuities can be left in cash and on credit card.
Get Spa Discounts
Series:
Save up to 12% on services*
(*available for most services)
Silvana Spa Packages:
Include a 15% discount on bundled services. (Tax & gratuity included. Package must be pre-paid in advance)
Al-la-carte Packages:
Save 15% on services when 3 or more services are pre-purchased together. (Tax & gratuity included. Package must be pre-paid in advance).
